SHIPPING AND RETURNS
Shipping is FREE Australia wide for standard shipping!! Shipping will be dispatched within 48 hours (weekend permitting) and will arrive within 3-7 business days* based on standard Aus post dates.
Shipping is registered through a courier service. You will be notified once the item has been posted with a tracking number linked to your parcel. CRUSHED SILK does not hold responsibility for lost parcels through the courier, if you have an item that has issues, please contact our Customer Service team @ email@example.com and we will be happy to assist you.
Express Shipping- Next day delivery*
Express Shipping can be selected at checkout for $7.95 AUD. Select this option for next day delivery (metro cities only, ADELAIDE, SYDNEY, MELBOURNE). Shipping is registered through a courier service. You will be notified once the item has been posted with a tracking number linked to your parcel. CRUSHED SILK does not hold responsibility for lost parcels through the courier, if you have an item that has issues, please contact our Customer Service team @ firstname.lastname@example.org and we will be happy to assist you.
* Next day delivery not guaranteed due to Aust post guidelines
Shipping - International - United Kingdom + United States
Shipping is $20.00 AUD for United Kingdom and United States Deliveries. Shipping will be dispatched within 24 hours (weekend permitting).
* Full priced items only- At CRUSHED SILK we like to keep things simple, our returns policy to ensure it is processed efficiently and hassle free. Simply follow our 3 step process and you will be on your way in no time.
1. Email email@example.com and let us know your email, phone and order details for a revoque team member to be in contact with you within 24 hours.
2. Place the design back into the mailbag.
3. Once your delivery label has been emailed to you, simply complete and attach the delivery label and drop off into an Australia post box, no need to line up as we will follow the tracking to ensure it arrives back to us safely.
Then one of our CRUSHED SILK team members will be in touch to complete your return.
Note: All items must be returned within 30 days of receiving the item. Items must be in original condition with tags still attached. We will process your refund on the same day we receive your item.
For exchange of size or style you will need to return and repurchase, if you are unsure on size, please feel free to contact CRUSHED SILK at firstname.lastname@example.org and one of our team members will happily assist you in making sure you select the perfect design!
* SALE Items
Any CRUSHED SILK sale items will be processed for a credit note to the value of the original sale price.
Credit note will be sent as a code via email and is valid for 6 months from the date sent. Credit notes can not be exchanged for cash.
Please allow up to 7 days for the refund to be processed once received.
Customer Service is here to assist you with all your needs, please contact us @ email@example.com if you require any assistance.